As with many other football clubs and retailers nationally we have made the decision to move to a cashless stadium when supporters return to football next season.
The move away from cash checkouts around the ground began with the introduction of card-only tills in 2019-20, which was well received by supporters. By installing contactless card machines and cashless tills at catering kiosks, we were able to significanly reduce queuing time and reduce cash handling.
Today, with the safety of supporters at the front of our minds as the pandemic continues, we have decided to make Keniworth Road a card-only environment. This will drastically improve the money handling process and minimise Covid exposure for our teams, and supporters alike.
PLEASE NOTE THAT OUR FIRST GAME AS A CASHLESS STADIUM WILL BE FOR OUR PRE-SEASON FRIENDLY AGAINST PORTSMOUTH ON SATURDAY 24th JULY.
We will be able to deliver this project in partnership with reputable providers WorldPay and Kappture
Our streamlined payment solution is more modern and secure. We will be able to accept all major payment methods, including Apple and Google pay via mobile devices. Contactless payments will be accepted up to £45.
The pandemic has been a catalyst for many changes and we understand that for some supporters this will represent a significant change to their matchday routines. In-stadium purchases are an important source of income for the club, which we have been without during behind-closed-doors games. We are grateful for your patience and support as we roll out the new systems.
Please ensure you bring a suitable payment method with you to avoid issues at the till when you visit Kenilworth Road.
As well as the move to a cashless stadium, from the first pre-season friendly on the 24th July against Portsmouth, we will be introducing our new access system at Kenilworth Road.
Looking ahead to our move to Power Court, we are beginning to implement new technologies that will enable us to operate more efficiently and improve the matchday experience.
A key part of this transition is the installation of a more sophisticated entry system.
All visitors to Kenilworth Road on a matchday will need to scan their season ticket cards or mobile e-ticket at the turnstile. These will replace paper tickets and season ticket booklets.
A video demonstration will be published prior to the first match when the new system goes live, and we will be sharing in-depth information as to the new process as soon as we can.
We anticipate that Season Ticket Holders will be sent their new season cards in early July, these will enable access to the stands via our new smart turnstile scanners. Commercial and hospitality customers and their guests will also receive access cards.
Standard matchday ticket holders will now be able to receive a print-at-home or mobile e-ticket which means no more queuing at the ticket office ahead of kick off!
There are a number of reasons to move to a new system:
Further information with regards to both of this projects will be communicated ahead of our match against Portsmouth - please check our website and social media regularly for updates.
Thank you for your support.
